The endeavor of the Authority is to emphasise user-orientation in its approach to work and thereby motivate all concerned to give it the benefit of their thinking. In conformity with its commitment to let the participative process preponderate in its working, special care is taken to give adequate opportunities for users to represent their interests. Accordingly, interactive sessions are organized at the port level with users directly. Besides, joint-hearings are held at the port level in the interest of natural justice before the Authority decides individual tariff cases.